PRIVACY POLICY
SMART WAY GLOBAL LOGISTICS
Last updated: 2026
1. GENERAL PROVISIONS
This Privacy Policy explains how SMART WAY GLOBAL LOGISTICS, operating under the trademark “SMART WAY GLOBAL LOGISTICS”, processes and protects personal data.
The service provider and data controller is:
Daleth Brok LLC
Registered in Ukraine
Registration code: З9З80576
EORI: EE65730151
Email: support@smartway.global
This Privacy Policy is an integral part of the Terms and Conditions of Use and applies to all Users of the Website and Mobile Application.
The English version of this Privacy Policy shall prevail in case of discrepancies.
2. APPLICABLE LAW
Personal data is processed in accordance with:
- the Law of Ukraine “On Protection of Personal Data”, and
- the General Data Protection Regulation (GDPR) (EU Regulation 2016/679), where applicable.
3. DATA CONTROLLER ROLE
SMART WAY GLOBAL LOGISTICS acts as a data controller, determining the purposes and means of processing personal data.
Certain data processing operations may be carried out by trusted third-party processors under contractual obligations and confidentiality requirements.
4. CATEGORIES OF PERSONAL DATA
We may process the following categories of personal data:
4.1. Account and Identification Data
- Full name
- Phone number
- Email address
- Tax identification number / personal code
- Identifiers in messaging systems
- Photos
4.2. Professional and Transport Data
- Driver’s license data and images
- Vehicle registration documents
- Vehicle photos
- License numbers
- Company details (for legal entities)
4.3. Customs and Service Data
- Customs declarations
- Shipping and logistics documentation
- Uploaded files and documents
- Orders and service history
- Correspondence with support
4.4. Technical and Usage Data
- IP address
- Device and browser information
- Application usage data
- Date and time of access
- Logs and diagnostic data
4.5. Location Data
- GPS coordinates collected via the mobile application where required for service provision
4.6. Payment Data
- Transaction information
⚠️ Payment card data is not stored by SMART WAY GLOBAL LOGISTICS and is processed solely by payment providers (e.g. LiqPay).
5. PURPOSES OF PROCESSING
Personal data is processed for the following purposes:
- Providing customs and logistics services online
- Executing and managing Orders
- Compliance with customs, transport, and regulatory requirements
- Communication with Users (technical, administrative, operational)
- Account management and security
- Fraud prevention and risk management
- Legal compliance and dispute resolution
- Improving service quality and platform functionality
- Analytics and system performance monitoring
6. LEGAL BASES FOR PROCESSING
We process personal data on one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- User consent (where required by law)
7. COOKIES AND SIMILAR TECHNOLOGIES
The Website and Application use cookies and similar technologies to:
- Maintain user sessions
- Store preferences
- Prevent fraud
- Analyze performance and usage
You may manage cookie preferences through your browser or device settings.
8. COMMUNICATIONS
During the entire period of account activity, SMART WAY GLOBAL LOGISTICS may send Users technical, operational, and administrative messages.
Such messages are essential for service provision and cannot be fully disabled, except where functionality allows.
9. DATA SHARING AND DISCLOSURE
Personal data may be shared only in the following cases:
9.1. With Service Providers
Trusted third parties providing:
- hosting services,
- CRM systems,
- analytics (e.g. Google Analytics, Meta),
- payment processing (e.g. LiqPay),
- messaging and email services.
These parties process data strictly under our instructions and confidentiality obligations.
9.2. With Other Users
Where necessary for service execution and with User’s explicit consent, certain business-related data may be shared with other registered Users.
9.3. Legal and Regulatory Disclosure
Where required to:
- comply with applicable law,
- respond to lawful requests of authorities,
- prevent fraud or illegal activities,
- protect rights and safety of Users and the Company.
10. INTERNATIONAL DATA TRANSFERS
Personal data may be transferred outside Ukraine and the EU where necessary for service provision, subject to appropriate safeguards required by GDPR and Ukrainian law.
11. DATA SECURITY
We implement appropriate technical and organizational measures to protect personal data, including:
- encrypted connections (HTTPS),
- access controls,
- internal policies,
- limited employee access.
Users are responsible for maintaining the confidentiality of their login credentials.
12. USER RIGHTS
Users have the right to:
- request access to their personal data,
- request correction or updating,
- request deletion where legally permissible,
- object to certain processing,
- withdraw consent (where applicable).
Requests must be sent to:
📧 support@smartway.global
13. DATA RETENTION
Personal data is retained:
- for the duration of account activity, and
- as required by law, regulatory obligations, or legitimate business interests.
Data may be retained after account deletion where legally required.
14. ACCOUNT DELETION
Requests for account deletion must be submitted in writing to:
📧 support@smartway.global
Deletion may be subject to legal retention obligations.
15. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time.
The current version is always available at:
Continued use of the Services constitutes acceptance of the updated Policy.
16. CONTACT INFORMATION
📧 support@smartway.global
🌐 https://smartway.global
